Service & Support

Origination and Operations

Our top priority is making it easy for you to do business, and most importantly, succeed in your business.

Rate Assistance
  • Scenario Desk and Deal Desk Teams available 7 a.m.–7 p.m.
  • Calculate income and run loan scenarios
  • Look and Lock™ program to lock a TBD file for 60 and 90 days
Lending Library
  • Easy access to all Supreme guidelines and product information
  • Policies and procedures
  • Loan matrices, job aids, and worksheets
  • Reference guides
  • Broker resources
Program Finder
  • Quick search for the best products
  • Transparent pricing quotes
  • Simple side-by-side loan comparison
Expert In-House Processing, Underwriting, Closing, and Funding Teams
  • Dedicated teams to review and process Condo, Jumbo, and Renovation loans
  • Delegated national processing for Bond loans
  • Closing “911 Team” of specialized managers to resolve issues immediately
  • Express funding through trusted partnerships with title companies
  • 2-hour average Trust and Power of Attorney (POA) review
National Production Services (NPS)
  • Fee-for-service options for loan origination, production support, set-up, and processing
  • Interstate Lending Group portal
  • Licensed in every state of Supreme’s footprint

Application to Clear-to-close

Supreme continues to outperform the industry when it comes to application-to-funding turn times.

Branch Outreach

Supreme was founded on a commitment to always listen to our team. We believe the voice of the field matters. Our culture is built on having an open-door policy and being committed to developing and empowering our employees.

Sales Advisory Group

Forum to connect leaders in the field with the Leadership Team to discuss issues and ideas for improvement that impact our Sales teams.

New Tech Committee

A committee comprised of Sales Leaders who suggest and prioritize technology enhancements to benefit our Sales teams.

Management Meetings

Monthly calls for Sales Leaders and the Leadership Team to discuss company results and initiatives.

Accessibility

Frequent and ongoing communication occurs between our Sales Leaders and Leadership Team.

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Supreme Concierge

Supreme’s Concierge Team provides customized service for our Branches as we know each branch has unique needs, questions, and goals.

  • Connect. Our Concierge Team connects our Branches to key Corporate personnel, resources, and solutions, effectively building relationships among our teams.
  • Coordinate. Our Concierge Team can assist Branches in planning local events for their business partners or teams. They work very closely with our Recruiting and Onboarding teams to ensure our new recruits see the heartbeat of Supreme—our culture.
  • Celebrate. Our Concierge Team plans all company events, including Pizza Day, Baseball Opening Day, Ping Pong Tournaments, Halloween, Fall Fest, Christmas Party, President’s Club, and assists with Sales Rally. They also coordinate Welcome Events for onboarding new branches.